Unless an LDAP user group or a CSV import is in progress, this error indicates database synchronization issues. To determine which database contains the correct data, export the database with the system log for each cluster member and contact Support for assistance. You can also see the database status which shows the Password Authority status.
Once the reference (good) database is identified, the cluster should be stopped and its members reordered so that the cluster member with the reference database IS first in the member list. The cluster can then be restarted.
Troubleshooting will depend of the node:
- The cluster primary member's Credential Management database is inactive.
This is a special case of an inactive credential management database. Choose a new primary which should be an active cluster member. Stop the cluster. As above, reorder cluster members ensuring the new primary with an active Credential Management database IS the first in the list. The cluster can then be restarted. Note: only the master node will have permissions to turn the cluster on.
- One or more Credential Management databases are inactive.
This condition can be associated with network connectivity problems, including latency, between Xsuite nodes. When a node becomes unreachable, its Credential Management database is marked as inactive. Deactivation prevents corruption of stored credentials. Restoring network connectivity allows the cluster member to participate using Credential Management data from other cluster members. To re-join the credential management database, the cluster must be stopped and checked to ensure the inactive database is NOT first in the member list. The cluster can then be restarted.