Synchronization between DUAS and UVMS incomplete

Document ID : KB000087287
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

Notably when registering the node at installation, but sometimes also during normal usage, the synchronization of DUAS with UVMS fails.
The synchronization retrieves Security (Roles/Groups), Alerts, Node List and System User Patterns, but when the synchronization fails during installation only the default roles are available on the node and consequently the node cannot be accessed. 
Environment:
OS: All
OS Version: N/A
Cause:
Cause type:
Configuration
Root Cause: By default, the synchronization times out after 15 seconds, this can be insufficient on certain environments.
Resolution:
Increase the timeout between the DUAS node and the UVMS.
The default value is 15 seconds, it is advised to increase to 60 seconds.

Stop the DUAS node and use the following command to increase the timeout: 
Unix:
$UNI_DIR_EXEC/unisetvar U_UVMS_TIMEOUT 60
Windows:
%UNI_DIR_EXEC%\unisetvar U_UVMS_TIMEOUT 60

Fix Status: No Fix