Switches are not showing interfaces in Performance Management

Document ID : KB000009211
Last Modified Date : 14/02/2018
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Issue:

Switches are not showing interfaces, and do not have the "interface" metric family applied

Devices labeled as "router/switch" do show interfaces

Environment:
CA Performance Management, all versions
Cause:

The "Network Interface" monitoring profile is not associated with the "All Switches" collection

 

 

Resolution:

Add the "Network Interface" monitoring profile to the "All Switches" collection, under "Monitoring Configuration"

Highlight "All Switches", under "Collections" and click the "Monitoring Profiles" tab on the right hand side

 

Then click on "Manage" and assign the "Network Interface" monitoring profile to this collection