SwCM and ITCM Heuristic and Signature scans

Document ID : KB000050612
Last Modified Date : 14/02/2018
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Description:

Can both Heuristic and Signature scans be enabled in ITCM when integrated with SwCM? Will this affect the reporting results?

Solution:

SwCM reports on ALL discovered software reported by inventory tools. In effect, using both heuristic and signature scan is like having two sources report inventory data for the same machine, which creates the potential for duplicate reporting. There are some potential workarounds, but the recommendation would be to use one method or the other.