Support Bridge application hangs while trying to login with the error messages in stdout_2011xxxx.log as below:"30 Aug 2011 13:58:44,218 http-8081-Processor47 ?-Waiting 0s for a connection from the pool: Connection refused - the maximum pool size of 50...

Document ID : KB000021880
Last Modified Date : 14/02/2018
Show Technical Document Details


This situation happens when the maximum pool size of default 50 has been reached and hence may not be possible to more support bridge connections.


Increase the MAX_POOL_SIZE in C:\Program Files\CA\SupportBridge\tomcat\webapps\SupportBridgeTC\WEB-INF\web.xml to say 75 and check if you still get the same error message.


Save the file followed by re-cycle of services.