Support Automation (SA) Error - Sorry, It was not possible to launch Support Automation Client (USER_NOT_LICENSED)

Document ID : KB000031076
Last Modified Date : 14/02/2018
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Problem:

When Employee users receives an email link for Support Automation (SA), it does not bring up the SA console and results in an error - Sorry, It was not possible to launch Support Automation Client (USER_NOT_LICENSED) 

SAerror.jpg

 

Resolution:

  1. Log into Servicedesk as Administrator.
  2. Click the Administrator Tab.
  3. Expand Security and Role management.
  4. Select Access types.
  5. Select Employee.
  6. Click edit.
  7. Check YES the check-box LICENSED.
  8. Save it.

After performing the above steps, when the user clicks on the Support Automation Email Link, the error will not appear.