Summary Alerts not clearing and not returning to green

Document ID : KB000092764
Last Modified Date : 25/04/2018
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Issue:
  Some of alerts that are passing the threshold and generating an alarm. However, they are not clearing and returning to the green (good) status. They are generating a false positive to the monitored panels.
Environment:
Introscope 10.7
Cause:
If there is at least one alert gray status(not reporting) in summary, then the summary alert will show up as RED.

User-added image
Resolution:
You can easily fix this behavior by removing from the summary alert, the alerts that are gray (not reporting). In the example above, we must remove the "App_Prepago_limeaiv04_ART" alert.