A subscription merge moves all data from one subscription (the source subscription) into another subscription (the destination subscription). If you'd like to get this started, there are a few things that need to happen before CA Support can kick off the process.
First, read up on the process here: https://help.rallydev.com/subscription-merge
After you have contacted your CA Account Representative for the merge and completed any necessary paperwork, CA Support will want to go ahead and schedule the work. At a high level, here are the steps we'll take to complete this data movement activity:
The most efficient way to begin is to create temporary Subscription Administrator users in both subscriptions for CA Support to utilize through the merge process. The only function that will be done with these users is to approve the merge. After the merge is complete these users will be removed. Please respond to this email if you choose to proceed this way and create a user within both of your Rally subscriptions, using the format of email@example.com for the username, where 1234 is your subscription ID and domain is your domain, and set firstname.lastname@example.org as the email address.
- Authorize the subscription merge
- Schedule the subscription merge
- Perform the subscription merge
If you would prefer to not create these users in your subscription, please refer to the instruction video on our enablement site to approve the merge yourself. Please also review the following Help resources:
Once we have the subscription merge authorized, we can schedule the merge as soon as possible. Subscription merges can take place on weekdays after 5 PM (Eastern) Monday through Thursday. Subscription merges can take several hours of downtime.
To start, contact your CA Account Representative for the merge authorization.
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