Stopping the TIM "magic number" error.

Document ID : KB000013709
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

  For releases before APM 10.5, see this knowledge document for resolving this issue --https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1899327.html.

After 10.5, look at http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1723717.html

Question:

  Seeing in my TIM logs:

<timestamp> **ERROR: timapmpacketcomm: exiting on timeout reading magic number from apmpacket
<timestamp> **ERROR: hub: ApmPacketComm: EOF from timapmpacketcomm

Environment:
All supported APM TIM releases before 10.5
Answer:

  This message is turned off in APM 10.5 and later