Statistics of User object not correct in Session log if same User exists in multiple Clients

Document ID : KB000087623
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

If the same User object exists in multiple clients, the information in the session log is not correct.

In Client 0, from the Administration perspective, all users of all clients are displayed. If the same username exists in different clients and you select a user that exists in both Client 0 as well as in another client, the statics of the user from client 0 will always be displayed.

Investigation

From the AWI:
  • Select the Administration view in client 0
  • Select User Management --> Users
Only user statistics of Client 0 are visible.
Cause:
Cause type:
Defect
Root Cause: When in User Administration you try to Open Session Log of users with the same username and from different clients, opens the same tab.
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: In Progress

Fix Version(s):
Component(s): Automic Web Interface

Automic Web Interface 12.1.0 - Planned release date: 2017-06-30
Automic Web Interface 12.0.1 – Available
Additional Information:
Workaround :
Use the Java UserInterface.