Stateflow button is greyed out or disabled

Document ID : KB000087815
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5;6;7

Error Message :
Permission Denied

Stateflow button is grayed out or disabled.

In ARA 5.0, it is just grayed out.
In ARA 5.1 and up, when the mouse hovers over the Stateflow button, it shows "permission denied".

On GUI, in Administration perspective > Usergroups or Users may show that the user has the right permissions or belong to the appropriate Usergroup

However, the GUI may not always be in sync with table contents.

This sometimes happens when you run LDAP sync and LDAP sync does not finish properly.

To verify that the account/user running the workflow belongs to the necessary usergroup or has permission, run the query below against the ARA database:
 
select u.id, u.AuthenticationMethod, u.IsAdmin, m.TechnicalName, m.DisplayName
from Usr u inner join Member m
on u.Id = m.Id
where u.id in 
(select ug.UserId from Usergroup_User ug where ug.UsergroupId in 
(select ug.id from Usergroup ug inner join Member m on ug.Id = m.Id where m.DisplayName = '{Usergroup_Name}')
)

Screenshot below shows the users belonging to Usergroup "TRAINING_ARA2"

0EMb0000001QxxL.png
 
Environment:
OS Version: N/A
Cause:
Cause type:
Configuration
Root Cause: GUI may not be in sync with table contents. This sometimes happens when you run LDAP sync and LDAP sync doesn't finish properly.
Resolution:
N/A

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Run LDAP Sync again.