Staging Jobs are failing after upgrade

Document ID : KB000008087
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

After upgrading CCC to the latest version 2.9.x from a older CCC release like 2.5 all datasources which are not

included in the default product are failing to stage data with the following error .

Error in DM "Data Load Operation failed for the specified data source" 

When checking the datasource by fetching the server list there is a error no servers can be fetched from the datasource .

This include Vmware datasources using the vmware integration kit and the separately installed Scom integration kit

Cause:

During the upgrade the CCC directories are recreated and new installed  in some cases the old datasource related  xml files are not installed in the new CCC install directory  .

Secondly  the old vmware integration kit is now replaced by the build in vmware adapters Hyp_Vmware_ESXi_Weekly or Hyp_Vmware_ESXi_Daily  .

Resolution:

To solve the staging problem for Vmware  database based datasources.

You need to redefine the datasource using the new build in datasource for vmware called Hyp_Vmware_ESXi_Weekly or Hyp_Vmware_ESXi_Daily .

For the other custom datasources you may need to reinstall the integration kit to put back the missing xml files for this datasource in

C:\Program Files\CA\Capacity Command Center 2.9.4\ApacheTomcat\webapps\DM\WEB-INF\classes

If you still have the missing xml for Scom hyp_ms_scom_hyperv.xml and hyp_ms_scom_windows.xml you can also place them back in this directory .