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Issue:
We configured SSL settings for CA Performance center and after reverting the changes SsoConfig utility fails to connect
[root@PerformanceCenter]# ./SsoConfig
Single Sign-On Configuration Tool
Enter q to quit the program or b to go back to previous menu
SSO Configuration:
1. CA Performance Center
Choose an option > 1
SSO Configuration/CA Performance Center:
1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
Choose an option > 4
SSO Configuration/CA Performance Center/Single Sign-On:
Cannot connect to the CA Performance Center SSO Web Service.
Check if CA Performance Center is running and retry.
Environment:
CA Performance Center 3.5
Cause:
SSO Service fails to connect to caperfcenter_console service.
PCService.log shows
org.springframework.web.client.HttpServerErrorException: 503 Service Unavailable
at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:92)
at org.springframework.web.client.RestTemplate.handleResponseError(RestTemplate.java:494)
Console Service fails to connect to caperfcenter_devicemanager service
DMService.log shows
Caused by: java.lang.IllegalArgumentException: Invalid enumeration value: 8382 for enumeration class com.ca.im.portal.api.net.Protocol
at com.ca.im.portal.api.util.ValueEnumMapHelper.fromValue(ValueEnumMapHelper.java:57)
at com.ca.im.portal.api.net.Protocol.fromString(Protocol.java:38)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadAddress(DBDataSourceDAO.java:868)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadDataSourceContact(DBDataSourceDAO.java:796)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.buildDataSourceFromRow(DBDataSourceDAO.java:757)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadDataSources(DBDataSourceDAO.java:70)
at com.ca.im.portal.api.services.datasource.DataSourceService.updateCache(DataSourceService.java:447)
at com.ca.im.portal.api.services.datasource.DataSourceService.refreshCache(DataSourceService.java:384)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:346)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:299)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:132)
... 137 more
Resolution:
The Consoleport and ConsoleProtocol field values in the data_sources2 table are incorrect within netqosportal database .
Please ssh into to the CA Performance Center Server
a)Stop CA Performance Center services.
service caperfcenter_sso stop &&
service caperfcenter_devicemanager stop &&
service caperfcenter_eventmanager stop &&
service caperfcenter_console stop
b) mysql -u(username) -p(password) netqosportal
c) select SourceID,ConsoleName,ConsoleHost,ConsolePort,ConsoleProtocol from data_sources2;
+----------+-----------------------------------------+---------------+-------------+-----------------+
| SourceID | ConsoleName | ConsoleHost | ConsolePort | ConsoleProtocol |
+----------+-----------------------------------------+---------------+-------------+-----------------+
| 0 | CA Performance Center | xx.xxx.xx.xx | 8382 | 8382 |
d) Update the values within the data_sources2 table
UPDATE `netqosportal`.`data_sources2` SET `ConsolePort`='8181', `ConsoleProtocol`='http' WHERE `SourceID`=0;
Note : Depending on what port/protocol you are using for CAPC webaccess please set the above values.
e) Start CA Performance center Services
service caperfcenter_sso start &&
service caperfcenter_devicemanager start &&
service caperfcenter_eventmanager start &&
service caperfcenter_console start
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