SSO User Credential changes

Document ID : KB000057615
Last Modified Date : 14/02/2018
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Issue

A user in our subscription has had an email address change and can no longer access Rally through the SSO login URL.

Resolution

When a user's credentials are changed internally, whether it is your Active Directory listing or other source of user management, the changes must also be made in Rally to match. If changes are made to only one location, when a user attempts to login through your SSO URL, the authentication will fail to match accounts and prevent access.

Example:
Jane Doe has recently changed her name to Jane Smith. Previously, her email address was jdoe@domain.com and now has become jsmith@domain.com. Her IT Administrators made this change to her account within Active Directory, but the Rally Administrators have not updated Rally, so she is still listed as jdoe@domain.com in Rally.

Attempting to login with jsmith@domain.com through her company's SSO URL, she is unable to do so, and cannot access her Rally account.

Her Rally Administrators will need to login to Rally and update jdoe@domain.com to jsmith@domain.com.

After this change is made, Jane attempts to login again. She is able to successfully access the Rally subscription.