SSH To vApp Not WOrking

Document ID : KB000118025
Last Modified Date : 23/10/2018
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We have 4 vApp images. Two of them are accessible from Putty SSH, but two are not. What is causing this?
Putty is an SSH client which means it communicates with the host via ssh. So SSH configuration apply. Is the SSH port open? Do you have SSH setup to accept logins on the host?