SRM ENTITYRESOLVER ERROR

Document ID : KB000125581
Last Modified Date : 07/02/2019
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Issue:
Our SRM is not starting and in Tomcat log we see the following error:

SRM ENTITYRESOLVER ERROR: Report Manager could not start up cleanly due to the following Exception: com.aprisma.util.net.OctetString cannot be cast to com.aprisma.util.net.MACAddress.

We tried restarting Tomcat but that did not solve this. What is the issue? 
Environment:
Spectrum 10.2.0
Resolution:
This issue has been fixed in 10.2.3 and 10.3 and 10.3.1 releases.