Reinstall the last major install of Spectrum and then any PTF or debug patches installed.
For example, if running Spectrum 10.2.1 with post PTF or debug patches installed, reinstall Spectrum 10.2.1 and then the post PTF or debug patches installed after Spectrum 10.2.1 previously.
- Ensure ALL of the Spectrum processes and services, other than the SRAdmin, are shutdown.
- Launch the Windows Task Manager and ensure there are no mysql processes running
- Ensure the ONLY mysql that is installed is the mysql for Spectrum