SPS Reporting Error After Install: Possible cause: architecture word width mismatch

Document ID : KB000004657
Last Modified Date : 14/02/2018
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I've installed SPS and when I look for the logs after the installation, I see the following lines reported :


INFO: Starting Servlet Engine: Apache Tomcat/7.0.53

Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library /opt/CA/secure-proxy/agentframework/bin/libsmerrlog.so which might have disabled stack guard. The VM will try to fix the stack guard now.


Caused by: java.lang.UnsatisfiedLinkError: /opt/CA/secure-proxy/agentframework/bin/libsmerrlog.so: /opt/CA/secure-proxy/agentframework/bin/libsmerrlog.so: wrong ELF class: ELFCLASS32 (Possible cause: architecture word width mismatch)  


SPS Version: 12.52

The errors are indicating that you have 32bits and 64bits components which are not compatible



1. Uninstall 64bit JDK


2. Install 32bit JDK as SPS requires 32bit JDK, and reinstall SPS