Spooler displays no ip address in the Infrastructure Manager (IM)

Document ID : KB000130818
Last Modified Date : 11/04/2019
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Issue:
spooler probe is not able to fetch the IP address of the server and turns red.

Error from the spooler log:
failed to create server session on port 48001, error code 22
Environment:
- UIM 8.5.1
- Robot v7.93
Cause:
- Some process/application is using the default spooler port 48001
Resolution:
If port 48001 is taken and you cant use it, you have to assign the spooler another port to use. Error 22 indicates the port is in use. You can check with netstat -an|findstr '48001'

- Port 48001 on the problematic server is most likely being used by some other application or it is unavailable.

- Assign the spooler port another port that is NOT in use, e.g., 48004

- Restart the Nimsoft robot watcher service and now the spooler should be able to get an ip address and stay up and running.

 
Additional Information:
https://comm.support.ca.com/kb/how-to-change-robotcontroller-port/kb000034040