SPM https test authentication failure 401 for ITPAM login page

Document ID : KB000009037
Last Modified Date : 14/02/2018
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Issue:

The https SPM test shows the following error in the jcollector log, even though the login credentials are correct:

[LOG_CRITICAL][2017-11-30 15:57:37][Thread:Thread-63][Pass #21]: [#645695064] ERRSRC:https ERRCODE:401 INDEX:645695064 NAME: TESTDESC:HBDC_ITPAM_30 ERROR: jcollector.SATestException: HTTP returned 401: Authentication failed

Resolution:
  • You cannot use SPM https test against the ITPAM login page.
  • This is because ITPAM login page passes a 401 authentication error before challenging for a login.
  • This has been verified outside of the SPM test using the wget utility

Resolving test-host (test-host)... 10.x.x.x

Connecting to test-host (test-host)|10.x.x.x|:8443... connected.

WARNING: cannot verify test-host's certificate, issued by ‘/CN=CA’:

  Self-signed certificate encountered.

    WARNING: certificate common name ‘CA’ doesn't match requested host name ‘test-host’.

HTTP request sent, awaiting response...

  HTTP/1.1 401 Unauthorized

Additional Information:

Troubleshooting SRM AIM HTTP/HTTPS Connection Problems