Spectrum Web Client assignment quick filter stays gray

Document ID : KB000006463
Last Modified Date : 14/02/2018
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Issue:

Spectrum Web Client quick filter - Assignment stays gray and does not let you pick a name to use to filter the alarm list even tho there are alarms that have been assigned to users.  

Cause:

Only one trouble shooter assigned to a alarm(s) in OneClick. 

Resolution:

This issue is scheduled to be addressed in Spectrum 10.03.00. No projected release date set for Spectrum 10.03.00 as of the time of the writing of this knowledge document.

 

As a work-around, assign at least two alarms to two different trouble shooters in OneClick.