Spectrum tomct.cus has FAILED error when installing a hotfix (Legacy KB ID CNC TS31677 )

Document ID : KB000052003
Last Modified Date : 14/02/2018
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Rebooting the machine, then confirming all spectrum processes are down except for Spectrum Remote Admin, and rerunning the hotfix install will allow the hotfix to install cleanly

Related Issues/Questions:
Spectrum tomct.cus has FAILED error when installing a hotfix
Script Install-Tools/CUS/tomct.cus has FAILED
ERROR during creating tomcat configurations
/Install-Tools/CUS/tomct.cus: line 289: D:/win32app/SPECTRUM/Java/bin/java: No such file or directory
./Install-Tools/CUS/tomct.cus: line 117: D:/win32app/SPECTRUM/Java/bin/jar: No such file or directory

Problem Environment:
SPECTRUM 9.0
SPECTRUM 8.1

Causes of this problem:
This failure is caused when the old instance of java is not removed cleanly


(Legacy KB ID CNC TS31677 )