Spectrum Probable cause missing in Service Desk tickets

Document ID : KB000004904
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Probable cause messages are missing in Service Desk Tickets.

Cause:

There is a known bug when the probable cause does not have an actual title in the file.

Resolution:

Spectrum_10.00.01.PTF_10.0.105 resolves this issue.

It will also be resolved in a future release of Spectrum.