Spectrum Overview dashboard does not work

Document ID : KB000106755
Last Modified Date : 04/09/2018
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Issue:
When viewing the Spectrum Overview dashboard errors are presented instead of reports
Resolution:
There are a few requirements for the Dashboard to work propery:

1. Time Sync - The Jasper and OneClick machine need to be within 1 minute of each other.  There is a patch  (D341) that extends this out to 10 minutes.
2. Jasper SSO is required. 
3. OneClick / Spectrum User ID must be used.

We have also seen specific versions of Chrome cause this problem while other browsers work fine.
CA suggests updating to the latest version of Chrome to potentially resolve this issue.