Spectrum online backup run on the Primary SpectroSERVER not syncing the database to the Secondary SpectroSERVER

Document ID : KB000057340
Last Modified Date : 11/12/2018
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Issue:

Spectrum online backup run on the Primary SpectroSERVER not syncing the database to the Secondary SpectroSERVER. The RCPD.OUT file on the Primary SpectroSERVER system shows the following:

command: SEND
host: spectrum01
file: /spectrum/SS-DB-Backup/spec1_20151109_0600.SSdb
rcpd: 0xcafe
procd: 0xfeeb
compress: 1

Nov 09 06:42:32 : Waiting for remote processd to startup rcpd...
Nov 09 06:43:02 : Waiting for remote processd to startup rcpd...
Nov 09 06:43:32 : Waiting for remote processd to startup rcpd...
Nov 09 06:44:02 : Waiting for remote processd to startup rcpd...
Nov 09 06:44:32 : Waiting for remote processd to startup rcpd...
Nov 09 06:45:02 : Retrying connection to remote rcpd...
Nov 09 06:45:07 : Retrying connection to remote rcpd...
Nov 09 06:45:12 : Retrying connection to remote rcpd...
Nov 09 06:45:17 : Retrying connection to remote rcpd...
Nov 09 06:45:22 : Retrying connection to remote rcpd...
Nov 09 06:45:27 : Unable to connect to remote rcpd. Exiting!
Nov 09 06:45:27 : Final status is -1

No RCPD.OUT file is created on the Secondary SpectroSERVER indicating the rcpd process was not run.

Cause:

Check if a firewall is preventing the communication between the Primary SpectroSERVER processd and rcpd to the Secondary SpectroSERVER processd and rcpd. 

Resolution:

Ensure to open the following ports from the Primary SpectroSERVER to the Secondary SpectroSERVER:

65259

61904

51966

Additional Information:

Please reference the "Communication Across Firewalls" section of the documentation for more information.

https://docops.ca.com/ca-spectrum/10-3-0/en/administrating/distributed-spectroserver-administration/communication-across-firewalls