Spectrum Online Backup fails

Document ID : KB000120053
Last Modified Date : 07/11/2018
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Issue:
The Spectrum Online Backup fails with the following two Events/Alarms on the OnLineBackup model:
 
SeverityCreated OnNameEventCreated ByCleared OnCleared ByModel Type NameEvent Type
CriticalNov 5, 2018 2:00:02 AM MSTOnLineBackupOnLineBackup (name - OnLineBackup) has reported a general failure!.SystemNov 5, 2018 8:15:26 AM MSTSystemOnLineBackup0x10903
CriticalNov 5, 2018 1:00:50 AM MSTOnLineBackupOnLineBackup (name - OnLineBackup): SSdbsave failed during an On-line Backup.SystemNov 5, 2018 8:15:26 AM MSTSystemOnLineBackup0x10948

 
Environment:
Any version of Spectrum running on any supported operating system
Cause:
Check for a left over "tmpdir" in the directory where the backup files are saved during an Online Backup process. The following is an example:

drwxr-xr-x  2 spectrum  spectrum  3 Nov  7 12:33 db_20181107_1233.SSdb.tmpdir

 
Resolution:
Remove any left over "tmpdir" directories in the directory where the backup files are saved during an Online Backup.