SPECTRUM OneClick users losing connection to SpectroSERVER and unable to log back into OneClick (Legacy KB ID CNC TS32708 )

Document ID : KB000051865
Last Modified Date : 14/02/2018
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Try increasing the initial and max heap size values in the $SPECROOT/tomcat/webapps/spectrum/oneclick.jnlp file.


For SPECTRUM 08.01.00.00:


1. Make a backup copy of the current $SPECROOT/tomcat/webapps/spectrum/oneclick.jnlp file
2. Edit the $SPECROOT/tomcat/webapps/spectrum/oneclick.jnlp file
3. Look for the following entry:


      initial-heap-size="64m" max-heap-size="256m" />


4. Change the above entry to the following:


      initial-heap-size="128m" max-heap-size="512m" />


5. Save the changes
6. Restart SPECTRUM tomcat


For SPECTRUM 09.00.00.00:


1. Login to the OneClick URL as an ADMIN user
2. Click on the Administration link
3. Click on the JNLP Configuration link
4. Set the "Minimum client memory usage (Megabytes) field to 128
5. Set the "Maximum client memory usage (megabytes) to 512
6. Click on the Save button



Related Issues/Questions:
SPECTRUM OneClick users losing connection to SpectroSERVER and unable to log back into OneClick
java.lang.OutOfMemoryError: Java heap space errors seen in the $SPECROOT/tomcat/logs/stdout.log (Windows) or $SPECROOT/tomcat/logs/catalina.out (Solaris/Linux) files on the OneClick system.

Problem Environment:
SPECTRUM 08.01.00.00
SPECTRUM 09.00.00.00
oneclick.jnlp

Additional Information:
If the problem persists, try increasing the values again to 256/1024 respectively.


If the problem persists after increasing again, please conctact CA SPECTRUM Support.




(Legacy KB ID CNC TS32708 )