Spectrum OneClick does not display all alarms after a SpectroSERVER restart

Document ID : KB000051705
Last Modified Date : 14/02/2018
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Description:

After restarting the SpectroSERVER, the OneClick Alarms tab is not displaying all of the Spectrum alarms. After restarting the Spectrum Tomcat on the OnceClick server, all of the alarms are displayed in the Alarms tab.

Solution:

As a work-around, restart Spectrum Tomcat on the OneClick server.

This issue is addressed in the Spectrum 08.01.00.PTF_2001 and the Spectrum 09.01.01.H11 HotFix.

Note: Patches are accumulative and you should install the most recently released patch that contains this older patch.

The Release Note reference is as follows:

Symptom: After a SpectroSERVER restart, OneClick does not display all alarms associated with the SpectroSERVER that was restarted and errors are visible in the tomcat log.

Resolution: Fixed potential error that could occur in the web server when processing alarm data after a SpectroSERVER restart.