SPECTRUM OneClick does not display Alarms anymore. (Legacy KB ID CNC TS33517 )

Document ID : KB000051791
Last Modified Date : 14/02/2018
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Restart the OneClick Tomcat service in order to establish a new connection in between OneClick server and the Alarm Domain in Spectrum.  

Related Issues/Questions:
SPECTRUM OneClick does not display Alarms anymore but Events are still delivered.
How to reactivate SPECTRUM Alarming on OneClick?

Problem Environment:
SPECTRUM 8.1
SPECTRUM 9.0
SPECTRUM 9.1

Causes of this problem:
OneClick has lost the connection to the Alarm Domain. The Alarm Domain was still be active. Alarm Notifier application is still sending email notification.


(Legacy KB ID CNC TS33517 )