Spectrum Oneclick Console slow

Document ID : KB000032871
Last Modified Date : 14/02/2018
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Issue:

We have recently upgraded Spectrum application to 9.4.2.1. After upgrading, Oneclick Console has become very slow. It was working well before upgrade but now it takes very long time to open the console first time and takes minutes to even search for just one CI. Even Console memory usage shows normal and not maximum utilized memory. 

 

Environment:

Windows

Linux

Spectrum 9.4.2.1

 

Resolution:

 

Please execute the following steps to address this issue

 

For Windows environment:

  1. cd %SPECROOT%\tomcat\bin
  2. Backup OneclickService.conf
  3. edit OneclickService.conf
  4. Find/search for --Djava.compiler=NONE
  5. remove only "--Djava.compiler=NONE" part
  6. save the file
  7. restart spectrum tomcat service

For Linux Linux environment:

  1. cd %SPECROOT%\tomcat\bin
  2. Backup catalina.sh
  3. edit catalina.sh
  4. Find/search for --Djava.compiler=NONE
  5. remove only "--Djava.compiler=NONE" part
  6. save the file
  7. restart spectrum tomcat service

 

Note: If still issue persists please open a support case