Spectrum not receiving alerts from UIM

Document ID : KB000007494
Last Modified Date : 14/02/2018
Show Technical Document Details

Spectrumgtw's alarm syncing was not working and has worked previously. No changes to spectrumgtw configuration were made.



While investigating we've noticed that the Trellis probe was in a failed state.

Trellis is used in the integration with with Spectrumgtw. If it is in a failed state than the Spectrumgtw-service will not work.


Cold starting the trellis probe resolved the issue.