Spectrum not receiving alerts from UIM

Document ID : KB000007494
Last Modified Date : 14/02/2018
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Issue:

Spectrumgtw's alarm syncing was not working and has worked previously. No changes to spectrumgtw configuration were made.

 

Cause:

While investigating we've noticed that the Trellis probe was in a failed state.

Trellis is used in the integration with with Spectrumgtw. If it is in a failed state than the Spectrumgtw-service will not work.

Resolution:

Cold starting the trellis probe resolved the issue.