Spectrum not creating a mdmp/dmp file for application crash on Windows 2008

Document ID : KB000031716
Last Modified Date : 28/11/2018
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Issue:

When Spectrum is installed on Windows 2008, should a Spectrum application crash, no mdmp or dmp files are created.

Environment:
Spectrum 10.2.X and below
Cause:

Out of the box, Windows 2008 is not configured to create mdmp or dmp files when an application crashes.

Resolution:

A change in the registry on Windows 2008 is required to enable crash dumps (mdmp/dmp files) when an application crashes. 

1.  Open the Windows registry editor: Hit Win-R and type in regedit

2.  Navigate to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting

3.  If it does not exist, create the following key: LocalDumps

4.  In this key, add the following values: 

     a.  Create STRING value DumpFolder with the following content: C:\test; (choose your location here)

     (!) It is recommended, not to use the root folder.

     b.  Create DWORD32 value DumpCount – assign 10 (decimal) to it;

     c.  Create DWORD32 value DumpType – assign 2 (decimal) to it;

     d.  Create DWORD32 CustomDumpFlags with 0 (decimal) in it.

5.  You can then check the results in Windows registry editor:

 Registry.png

6.  Restart the machine to apply the changes.