Spectrum is unable to generate service desk tickets with the error as "Configuration file is missing. Unable to create Service Desk ticket"

Document ID : KB000048445
Last Modified Date : 14/02/2018
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Description:

Spectrum is unable to create service desk tickets automatically using SDNotifer and getting the error as below
Creating Service Desk ticket for alarm: xxxxxxxx-xxxx-xxxx-xxxx-00155d048d01
Missing configuration information. Please check your configuration file.
(Tue Dec 10, 2013, 15:30:49) - Configuration file is missing. Unable to create Service Desk ticket.

Solution:

Go to %SPECROOT%/Notifier/sd_notifier
Run ServiceDeskIntegrationSetup.exe
which will prompt for

server -> Oneclick server name
port -> Oneclick Port
path -> Spectrum installed location default is spectrum press ENTER
user -> Oneclick Username
password -> Oneclick password

once you completed it will create a file as sd-integration.cfg

SAMPLE Contents
server spectrumoc
port 8080
path spectrum
user Administrator
password c3BlY3RydW0=

Note: take a backup of sd-integration.cfg file if it is already present before you run the ServiceDeskIntegrationSetup.exe