Spectrum Connector Upgrade to .238 Fails: OneClick server not reachable

Document ID : KB000005176
Last Modified Date : 14/02/2018
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Spectrum Connector upgrade to connector version to,  will fail with error:

Configured OneClick server is not reachable.


The servers connect to oneclick via ssl


You will need to add sslProtocol=" to the existing spectrumim.xml file. 


Follow the below instructions: 


1. Go C:\Program Files (x86)\CA\SOI\resources\Configurations. You can make a backup of spectrumim.xml. 

2. Open spectrumim.xml and go to the ConnectInfo tag in this file. Add sslProctocol=" in this tag. 

3. Run the .238 installer