Spectrum Connector Upgrade to .238 Fails: OneClick server not reachable

Document ID : KB000005176
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Spectrum Connector upgrade to connector version 2.0.0.212 to 2.0.0.238,  will fail with error:

Configured OneClick server is not reachable.

 

The servers connect to oneclick via ssl

Environment:
Windows
Resolution:

You will need to add sslProtocol=" to the existing spectrumim.xml file. 

 

Follow the below instructions: 

 

1. Go C:\Program Files (x86)\CA\SOI\resources\Configurations. You can make a backup of spectrumim.xml. 

2. Open spectrumim.xml and go to the ConnectInfo tag in this file. Add sslProctocol=" in this tag. 

3. Run the .238 installer