Spectrum Connector not connecting to Spectrum Server

Document ID : KB000125080
Last Modified Date : 22/01/2019
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Issue:
I am getting an error message that Connector error occurred and failed to initialize. this is spectrum connector sending data to SOI.

CA:00005_Spectrum-xxxxx@xxxxx],01-21-19 13:31:44,INFO initialize :3526 Spectrum host=xxxxx, Lanscape=0x100000, Precedence=20
[CA:00005_Spectrum-xxxxx@xxxxx],01-21-19 13:31:44,INFO initialize :3608 Connector host may not have permissions to connect to Spectrum Server
[CA:00005_Spectrum-xxxxx@xxxxx],01-21-19 13:31:44,ERROR initialize :3663 Failed to Initialize the Connector:
exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.getServerProperties.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"
Environment:
spectrum connector 2.0.0.xxx
spectrum 10.x
SOI 4.x
Cause:
nameresolution of the spectrum primary and secondary server returns only the fullqualified hostname
Resolution:
put the following update in the local hosts file of primary, secondary and connector hosts.

<ipaddress> <fullqualified hostname> <short name> primary
<ipaddress> <fullqualified hostname> <short name> secondary
<ipaddress> <fullqualified hostname> <short name> connector