Spectrum Archive Manager fails to start with error SPC-OCP-10067

Document ID : KB000057274
Last Modified Date : 10/12/2018
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Issue:

Spectrum Archive Manager fails to start with error SPC-OCP-10067:

error.jpg

     

    Cause:

    The following as stated in the error above are the most likely causes:

    • The SQL database server is not running
    • The username, password, hostname, or database name is not correct
    • The database is invalid or corrupt
    Resolution:
    1. Ensure Spectrum mysql is up and running
    2. Ensure you are starting the Archive Manager as the user that owns the Spectrum installation
    3. Check the $SPECROOT/SS/DDM/ARCHMGR.OUT file for errors. If errors are seen it is most likely database corruption. Run the following command from the $SPECROOT/SS/DDM directory as the user that owns the Spectrum installation:

    ./ArchMgr -repair

    Additional Information:
    Please reference the "Error Messages in ARCHMGR.OUT" section for more information.

    https://docops.ca.com/ca-spectrum/10-2-3/en/administrating/database-management/ddm-database-maintenance/ddm-and-archive-manager-troubleshooting/error-messages-in-archmgr-out