Spectrum 10.1 WebClient users do not see any alarms when they log into the WebClient

Document ID : KB000057236
Last Modified Date : 14/02/2018
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ISSUE: Spectrum 10.1 WebClient users do not see any alarms when they log into the WebClient

 

CAUSE: Spectrum WebClient users must have at least read access to their Spectrum user model

 

RESOLUTION: Create a custom Security Community on either the Group or individual model. For example create a custom Security Community on the group called "WEBACCESS" and assign it the Roles and Privileges needed for your environment:

webclient_1.png

 

Then, add "WEBACCESS" as a Security String to the individual User model for WebClient access:

webclient_2.png

 

ADDITIONAL INFORMATION:  Spectrum WebClient Privileges