SpectroSERVER on Windows hangs and becomes unresponsive

Document ID : KB000057275
Last Modified Date : 14/02/2018
Show Technical Document Details

ISSUE:  SpectroSERVER on Windows hangs and becomes unresponsive

 

CAUSE:  Rare SpectroSERVER startup hangs on Windows due to deadlock with third-party MTS library. 

 

RESOLUTION:  This issue has been addressed in Spectrum 09.04.03.00 and 10.01.00.00. The following is the release note reference:

 

Symptom: Rare SpectroSERVER startup hangs on Windows due to deadlock with third-party MTS library. 

Resolution: Updated third-party MTS library provided to resolve very rare startup deadlock scenario. 

 

WORKAROUND: As a work around, you can implement the nomts version of the SpectroSERVER binary as follows:

 

1. Shutdown the SpectroSERVER process

2. Copy the $SPECROOT/SS/support/SpectroSERVER_nomts.exe binary to the $SPECROOT/SS directory and rename to SpectroSERVER

3. Start the SpectroSERVER as normal