SpectroSERVER crashes in libgmmintel.so.1 for R10.2.3

Document ID : KB000096138
Last Modified Date : 24/08/2018
Show Technical Document Details
Issue:
SpectroServer crashes often since upgrade to R10.2.3
Restore of old databases required to get SpectroSERVER started again.


This crash symptom (data/trace) appears to be addressed already for CA Spectrum R10.2.2 by PTF_221
TecDoc KB000073870 
https://comm.support.ca.com/kb/pds-bcc-spectrum-spectrum-10-2-2-spectroserver-crashes/kb000073870 

Separate patch is available - addressing this problem for 10.2.3 -> Spectrum_10.02.03.PTF_10.2.322
This patch is already available and will be covered by future BMP pack for R10.2.3 (BMP_301)
 
Environment:
DSS Spectrum install on  RedHat Linux 7  - running Spectrum 10.2.3 
 
Cause:
Core data/trace shows:
#0  0x00007f60663692e7 in CsIHSyncRead::trig_read(CsModelHandle const&, unsigned int, CsReadInfo const*) () from /opt/SPECTRUM/lib/../SS/libgmmintel.so.1
 
Resolution:
Spectrum_10.02.03.PTF_10.2.322 covers this crash symptom.

This crash symptom (data/trace) appears to be addressed already for CA Spectrum R10.2.2 by PTF_221
see TecDoc KB000073870 - https://comm.support.ca.com/kb/pds-bcc-spectrum-spectrum-10-2-2-spectroserver-crashes/kb000073870 

Separate patch addressing this problem specifically for 10.2.3 -> Spectrum_10.02.03.PTF_10.2.322
This patch is already available and will be covered by future BMP pack for R10.2.3 (BMP_301)

Please contact CA Spectrum support for delivery.