Special characters missing in Xtraction Dashboards
Document ID :
Last Modified Date :
Show Technical Document Details
CA Service Desk Manager
CA Service Desk Manager:Release:14.1
CA Service Desk Manager:Release:17.0
CA Service Desk Manager:Release:17.1
XTRACTION FOR CA SERVICE MANAGEMENT:XTR4SM
Letters with accents (special characters like "é", "ã", "á") are not being displayed properly in Xtraction.
Steps to Reproduce:
1. In CA Service Desk Manager, create a record with special character (for example, a contact called José)
2. Create one or more incident/request using this record (for example, a incident where José is the assignee or the affected end user).
3. In Xtraction, create a dashboard and drag any Group Component (Pie, Bars, etc.) using the field in which the record is used (for example, assignee or affected end user).
4. You will see that the component shows the number of records correctly, but the label will have the letter missing (showing only Jos)
CA Service Desk Manager 14.1, 17.x
All Supported Operating Systems
The solution to this issue is included in the Xtraction 2018.2 release.
Additional details can be found at 3rd party vendor (IVANTI), at below link:
Xtraction Downloads & Instructions
Note that this release still need to be certified with CA Service Desk Manager. Please keep a lookout on the
CA Service Management community
for future announcements regarding the availability of Xtraction 2018.2 version.
Was this information helpful?