SPC-OCC-11736: An unknown failure occurred

Document ID : KB000005015
Last Modified Date : 14/02/2018
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Issue:

When trying to edit the System Name or other information under Asset Information for a device and the user receives an error: 

 "Model write error [SPC-OCC-11736: An unknown failure occured]"

Environment:
Platform Independant
Cause:

This error "Model write error [SPC-OCC-11736: An unknown failure occurred]" generally occurs if the user do not have write permissions to the device.  

Resolution:

1. Verify that the device is using a R/W string or that the user has permissions to write to the device

2. Rediscovering the device using Read / Write community string may also fix the issue

Additional Information:

N/A