SPC-OCC-10747:Error capturing configuration for host:Failure

Document ID : KB000008248
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

TFTP Captures via NCM fail with an error

"SPC-OCC-10747:Error capturing configuration for host: Failure"

When you look at the events for the device, you will see something like this.

Event : Configuration Manager - Capture failed with Primary communication mode Telnet/FTP for host running configuration file from device xxxx of type SwCiscoIOS on landscape xxxx initiated by user test. Specific error: Failure

 

Environment:
Spectrum 10.x
Cause:

This kind of failure occurs when there is a latency in the network and Spectrum needs more time to complete the capture request.

Resolution:

Increase the DCM Timeout for the device and that should allow the capture to be successful.

 

DCM.png

 

 

Additional Information:

For more information on NCM please check out the Spectrum Documentation at:

https://docops.ca.com/ca-spectrum/10-2-1/en/managing-network/network-configuration-manager