SPC-OCC-10268: Error discovering the device in a Secure Domain Manager/Secure Domain Connector environment

Document ID : KB000044059
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem:

Getting error when trying to create model by IP in Spectrum OneClick:

SPC-OCC-10268: Error discovering the device at XX.XXX.XXX.XX

The device has responded to an ICMP ping request, but not to an SNMP request.

Probable causes for SNMP failure:

*The device may not be responding to SNMP requests.  If the device is busy with network traffic, SNMP requests could be ignored.

*Timeout and Retry values could be too low.  Increase and try again.

*SNMP community string "private" may be incorrect.  SNMP devices will not respond to SNMP requests if the SNMP community string is not valid for the device.

*Agent port number "6844" may be incorrect.  SNMP devices will not repond to SNMP requests if the agent port number is incorrect.

*Check the device for Acess Lists.  If the device has an Acess List, your machine will have to be added to receive SNMP requests.

 

Environment: 

Secure Domain Manager / Secure Domain Connector / DMZ environment

Resolution:

The agent port should be set to the port that the SNMP device is configured for.  By default, this is typically 161.  Port 6844 is the default port that the Secure Domain Manager / Secure Domain Connector will communicate on.

Additional Information:

Secure Domain Manager Architecture

https://docops.ca.com/ca-spectrum/10-1/en/managing-network/secure-domain-manager-sdm/secure-domain-manager-architecture