Some Users don't see Dollar Universe objects that they should be able to see according to their Roles.

Document ID : KB000085843
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
This may be an issue with users rights (LDAP) that are not synchronized.
Error message in the universe.log:
Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Some Users don't see Dollar Universe objects that they should be able to see according to their Roles.
Environment:
OS: All
Cause:
Cause type:
Configuration
Root Cause: Based on the error message in the universe.log, the Dollar Universe node cannot reach the machine of Univiewer Management Server(UVMS).
Resolution:
Please make sure that the machine and port number used by the UMVS is reachable from Dollar Universe node, vice-versa at all times, so that synchronization will work. Please check with your network administrator to make sure there is no network issue between Dollar Universe and UVMS.

Fix Status: No Fix

Additional Information:
Workaround :
N/A