Some Spectrum users are getting: "It is advised you contact Spectrum Administrator to increase client memory limits. Console memory has hit critical threshold of 95%"

Document ID : KB000057325
Last Modified Date : 14/02/2018
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ISSUE:  Some Spectrum users are getting: "It is advised you contact Spectrum Administrator to increase client memory limits.  Console memory has hit critical threshold of 95%"

 

CAUSE:  The MIN/MAX OneClick Client memory settings are too low for your Spectrum installation.

 

RESOLUTION:  Increase the MIN/MAX OneClick Client memory settings:

1. Log into the OneClick web page as an ADMIN user

2. Click on the Administration link

3. Click on the OneClick Client Configuration link

4. Increase the MIN/MAX Client Memory values by 50% as a start to see if that resolves the issue.

 

Out of the box, the default client memory settings for Spectrum 10.0 and 10.1 are MIN/96 and MAX/1024. 

 

NOTE: Care must be taken when increasing the Client Memory values. The client must have the configured memory available on their work station in order to log into OneClick. Increasing the values to high may result in some clients not able to log into OneClick.