some messages garbled on logmon

Document ID : KB000095480
Last Modified Date : 11/05/2018
Show Technical Document Details
Issue:
Sometimes alarm message from logmon gets garbled for double byte characters. 
However, same double byte message does not get garbled sometimes. 
This behavior is seen when Encoding is not set on the profile. 
Environment:
logmon 3.92
OS: Windows 2012 Japanese
Cause:
This is working as designed. 
When "Encoding" is not set is profile, logmon determines encoding by first processed message in the polling cycle. Therefore, if first processed message in the polling cycle is single byte, logmon sets encoding as ISO-8859-1 for the polling cycle. If there is double byte message in later, the message will be garbled. 
Resolution:
Please set correct Encoding in the profile.