We are facing an issue in SOI, southbound alert operations stopped working after installing some windows patches. SOI is integrated with Service Now. When a ticket is Resolved | Closed in Service Now the associated Alert clears automatically in SOI but the same alert doesn't clear in Spectrum.
Also, when an alert is cleared manually in SOI, the same doesn't cleared in Spectrum
Other connector alerts like UIM also may have this behavior
SOI 4.0 & 4.2
Catalyst Container 3.4.1 & 3.4.2
Spectrum 10.2, 10.3
Spectrum Connector .259
UIM Connector 3.8, 3.9