SOI Ticket creation not working after SO05887

Document ID : KB000121607
Last Modified Date : 28/11/2018
Show Technical Document Details
Issue:


After updating the following line
common.loader=${catalina.home}/lib/UniversalHelpDesk.jar,${catalina.base}/lib,${catalina.base}/lib/*.jar,${catalina.home}/lib,${catalina.home}/lib/*.jar

got changed to
common.loader=${catalina.base}/lib,${catalina.base}/lib/*.jar,${catalina.home}/lib,${catalina.home}/lib/*.jar
Environment:
SOI 4.2 + SO05887
Cause:
Patch SO05887 updates the SOI\tomcat\conf\catalina.properties file because it upgrades to Apache Tomcat version 7.0.90.
Resolution:
Please modify the file SOI\tomcat\conf\catalina.properties as follows:

common.loader=${catalina.home}/lib/UniversalHelpDesk.jar,${catalina.base}/lib,${catalina.base}/lib/*.jar,${catalina.home}/lib,${catalina.home}/lib/*.jar
Additional Information:
https://docops.ca.com/display/SOI/SO05887