SOI Integration with PAM and ServiceNow fails

Document ID : KB000103760
Last Modified Date : 29/06/2018
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Issue:
By integrating the servicenow-connector-installer-4.5.01 there is an error on the Step Test the CA Process Automation ServiceNow Gateway Functionality

If the request failed, scroll to the errorMessage field to understand the reason for the failure :

CreateTestTicket: Process failed to create test ticket - undefined: Sub-Process [ServiceNow/CreateTicket] returned error - Failed to assign incident parameters. Check incident parameters and try again
Environment:
servicenow-connector-installer-4.5.01
CA Process Automation 4.3 SP01
CA Catalyst Version 3.4.1.186
CA Service Operations Insight Version 4.0.2.77.20161104
Cause:
in the \Program Files\CA\PAM\server\c2o\log\c02.log  file we can see the error message:

2018-06-28 10:02:27,450 ERROR [com.ca.connector.impl.util.BeanXmlHelper] [d0-c26c7463d2a8] Failed to convert XML to object - org.eclipse.emf.ecore.resource.Resource$IOWrappedException: Package with uri 'http://ns.ca.com/2013/01/usm-servicenow' not found. (http:///temp.xml, 1, 253)
java.lang.RuntimeException: org.eclipse.emf.ecore.resource.Resource$IOWrappedException: Package with uri 'http://ns.ca.com/2013/01/usm-servicenow' not found. (http:///temp.xml, 1, 253)
    at org.apache.tuscany.sdo.helper.XMLHelperImpl.load(XMLHelperImpl.java:66)

 
Resolution:
The problem is that the "com.ca.servicenow.descriptor.jar" file is missing in \ext-deploy folder.
Please copy this file "com.ca.servicenow.descriptor.jar" from "c2o\.c2orepository\.c2ouserresources\ucf" to \ext-deploy and restarted PAM services.