SOI Dashboard doesn't show Connector details

Document ID : KB000008865
Last Modified Date : 14/02/2018
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Issue:

Connector details doesn't show up on the SOI Administration page under Connector Configuration page, it shows only connector status

soi-connectors.PNG

Environment:
SOI 3.3, 4.0 & 4.2
Cause:

The problem is with the name resolution between SOI Manager to UI & connectors

Resolution:

1) Please make sure name resolution (DNS) works between SOI Manager to UI (vice versa) and it should resolve to correct Hostname & IP Address. If needed, update the local host file with correct Short Hostname, FQDN and IP Address

2) If the ServerĀ has more than one NIC card, make sure theĀ resolved address is to the correct (Production) IP Address, sometimes it resolves to backup IP Address. In such scenario, either this need to corrected at DNS or update the local host file with correct details.